Unlock the Full Potential of Your Customers with the CrossEngage CRM & CLV Consulting Services
Maximize customer value with strategic solutions, data analytics, and tactical CRM benchmarks and recommendations.
CrossEngage has always emphasized the crucial role customer profitability plays in business success. However, we also recognize the challenges of balancing customer acquisition and CRM costs with maximizing the value drawn from each client. Struggling to pinpoint the factors that drive your customer profitability? Seeking to optimize your customer retention using data-driven insights? Need operational support to increase your CRM team’s execution speed and expertise?
We provide you with a comprehensive suite of consulting services along the entire CRM process designed to empower your decision-making process and unlock the untapped potential of your customer base.
We offer a range of consulting packages, and for more unique needs, we can completely customize our projects to meet your specific requirements.​
“The Customer Value Audit enabled us to develop a deep understanding of customer behavior. Based on various analyses, Cross Engage defined strategies to strengthen customer loyalty and developed important findings and recommendations so that we can optimize our retention in the long term. The collaboration was very pleasant and smooth right from the start.”
– Lea Brückelmann, Digital Manager, TEEKANNE
Our Key Packages:
Value Driver Scorecard
Focus on strategy: Our Value Driver Scorecard deconstructs CLV into its drivers, assesses the individual impact of each driver on the customer value, and benchmarks the driver against peers and industry standards. In this way, we help you identify and prioritize the drivers that are most important to your business.
Learn more
Customer Value Audit
Analytics meets tactical advice! Our comprehensive audit will delve deep into your customer behaviour, identifying hidden opportunities and untapped potential. Say goodbye to customer churn, discover strategies to enhance customer loyalty and increase retention rates with our actionable insights and recommendations.
Get more insights
CRM Execution Booster
Supercharge Your CRM Performance with our expert team. We will work side by side with you to set up highly effective campaigns and user journeys. Our specialists will enhance your CRM workflows, freeing up your team’s time and ensuring flawless, fast processes. Uncover winning strategies and optimize your campaigns.
Start optimizing now
Print Optimizer
Maximize Your Profits with our AI-Driven Print Optimizer! This solution fine-tunes every aspect of your print campaign, from identifying the perfect target audience to optimizing your content for maximum impact. Whether you choose our SaaS solution for independent control or opt for our expert consultancy package, our AI-Driven print optimizer ensures each dollar spent delivers a maximum return on investment.
Join the ranks of industry leaders
Value Driver Scorecard
Focus on strategy: Our Value Driver Scorecard deconstructs CLV into its drivers, assesses the individual impact of each driver on the customer value, and benchmarks the driver against peers and industry standards. In this way, we help you identify and prioritize the drivers that are most important to your business.
Learn more
Customer Value Audit
Analytics meets tactical advice! Our comprehensive audit will delve deep into your customer behaviour, identifying hidden opportunities and untapped potential. Say goodbye to customer churn, discover strategies to enhance customer loyalty and increase retention rates with our actionable insights and recommendations.
Get more insights
CRM Execution Booster
Supercharge Your CRM Performance with our expert team. We will work side by side with you to set up highly effective campaigns and user journeys. Our specialists will enhance your CRM workflows, freeing up your team’s time and ensuring flawless, fast processes. Uncover winning strategies and optimize your campaign.
Learn more
Print Optimizer
Maximize Your Profits with our AI-Driven Print Optimizer! This solution fine-tunes every aspect of your print campaign, from identifying the perfect target audience to optimizing your content for maximum impact. Whether you choose our SaaS solution for independent control or opt for our expert consultancy package, our AI-Driven print optimizer ensures each dollar spent delivers a maximum return on investment.
Join the ranks of industry leaders
Package Comparision:
Value Driver Scorecard
Key Deliverables:
Prioritized value driver assessment and benchmarking report
Customer Value & CRM Audit
Key Deliverables:
Customer base analysis, marketing Initiatives assessment and actionable recommendations
CRM Execution Booster
Key Deliverables:
CRM campaign setup, automation improvements, A/B testing support
Print
Optimizer
Key Deliverables:
AI optimized target group for your print campaign
Key Value Driver Examples:
New customer retention, active customer churn, avg basket values, acquisition costs…
Key Value Driver Examples:
Optimal 1st to 2nd order push timing, churn risk assesment, Marketing conversion levers (personalisation, channel mix, incentive structure..)
Key Value Driver Examples:
Automated customer journeys, voucher tests, frequency optimization, content personalization
Key Value Driver Examples:
Reactivation segmentation, top customer segmentation, RFM Segment Comparison
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Project Duration:
4-8 weeks
Project Duration:
4-8 weeks
Project Duration:
Project-dependent
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Project Duration:
4-8 weeks
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Operative Actionable Recommendations:
No
Operative Actionable Recommendations:
Yes
Operative Actionable Recommendations:
Yes (including implementation)
Operative Actionable Recommendations:
Yes
AI Models Included:
Optional
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AI Models Included:
Optional
AI Models Included:
Optional
AI Models Included:
Yes
Data Requirements:
4 years transaction data (including margin),
Marketing outbound data incl. costs
Data Requirements:
4 years transaction data
Data Requirements:
Project-dependent
Data Requirements:
4 years transaction data
Basic customer data
Internal Data Scientist necessary?
No
Internal Data Scientist necessary?
No
Internal Data Scientist necessary?
No
Internal Data Scientist necessary?
No
SaaS Solution Available
Consulting
SaaS Solution Available
Consulting
SaaS Solution Available
Consulting
SaaS Solution Available
SaaS & Consutling
Price:
From 14.999 EUR
Price:
From 9.999 EUR
Price:
From 5.999 EUR
Price:
From 9.999 EUR
Package Comparision:
Value Driver Scorecard
Key Deliverables:
Prioritized value driver assessment and benchmarking report
Customer Value & CRM Audit
Key Deliverables:
Customer base analysis, marketing Initiatives assessment and actionable recommendations
CRM Execution Booster
Key Deliverables:
CRM campaign setup, automation improvements, A/B testing support
Print Optimizer
Key Deliverables:
AI optimized target group for your print campaign
Could’t Find the Right Package for You?
Talk to us and we create a custom offering for you.
Or one of our packages appeals to you directly? Then get in touch with our experts today and unlock the true potential of your customer base. With CrossEngage’s comprehensive consulting packages, you can maximize profits, optimize customer retention, and more effectively harness the power of your CRM.
Schedule Your Free Consultation Now
CrossEngage veranstaltet dieses Event gemeinsam mit der Deutschen Post AG und Postadress. Sie stimmen zu, dass Ihre Daten an den Mitveranstalter weitergegeben werden und dieser Sie im Anschluss über seine Produkte und Dienstleistungen informieren darf.