CRM Quiz
How Good Is Your CRM? Take the Quiz and Find Out Are you are true CRM hero, just on a good path or do you need to invest a little bit more to make some improvements? Start now to put your CRM on a solid ground and keep your customers loyal on a long-term...
9 Chief Trends in CRM at DMEXCO 2018
When was the last time you bought something because you clicked on a display ad? If you can remember, have you stayed loyal to the brand since then? Or was it just a one time deal? It’s becoming common sense that classical ads will continue to lose relevance in favor...
Podcast #6 Mark Ralea
“Relationships Are Not Built with Companies, They Are Built with People” There are probably only a few marketing experts who start in the gaming sector, then sell beauty products and end up in the luxury fashion business. We had the chance to meet one of...
Heroes of CRM Conference 2018
Special Moments Will Be Remembered In the light of today’s platform economy, building long-term customer relationships is a critical success factor. It’s significantly more favorable than acquiring new customers and more profitable in the long run too....
European Customer Data Platform Vendors Lead Industry in New Direction
PHILADELPHIA, PA, July 11, 2018 – European vendors in the soon-to-be €1 billion Customer Data Platform (CDP) industry are leading its transition to more integrated solutions, according to a study released today by the CDP Institute Europe. The first-ever...
Podcast #5 Mark Bosold
“A Holistic View on Customers Interests Me the Most” Mark Bosold is indeed recognized in the fields of business intelligence and marketing technology and we’re pleased to welcome him for this episode of our podcast. Mark is currently working as Head of BI...
What is the difference between a Customer Data Platform and a Marketing Cloud?
By Manuel Hinz, Founder & Managing Director of CrossEngage Summary The strength of Marketing Clouds – in part because they tend to originate in the field of e-mail marketing – lies in the design and delivery of advertising messages in the most popular channels...
CrossEngage Named a Cool Vendor in Multichannel Marketing by Gartner
Leading Analyst Firm Selects Innovative Marketing Companies Berlin, May 18th 2018. The Berlin-based customer data and engagement platform CrossEngage today announced it has been included in the list of four “Cool Vendors in Multichannel Marketing” by...
Podcast #4 Robert Rebholz
The Better the Letter… For this episode of our podcast, we’re happy to welcome Robert Rebholz, co-founder of optilyz, one of our solution partners. Before starting the service two years ago, Rob founded the British storage solution provider SpaceWays and...
OMR Masterclass “Marketing & CRM Trends 2018”
Moments create relationships—ads do not Relationships live through moments—whether it’s a relationship between people or between brand and customer. The first date is crucial. But every subsequent moment is too. Because added up, these moments define how your brand is...
CDP Institute Launches in Europe
Raab Associates Inc. and CrossEngage join forces as founding partners CDP industry doubled in 2017 with the fastest growth outside the U.S. Hamburg, March 27th 2018. The Customer Data Platform Institute has announced the launch of the CDP Institute Europe...
Customer Data Platforms: Europe Is Getting Ready
Building valuable, long-term customer relationships requires reacting swiftly with relevant content while accounting for your customers’ individual needs and preferences. Customers increasingly expect one-to-one communication, requiring you to know what...
Hero Christian Efendic
Christian Efendic Position: Team Lead CRM at Contorion Childhood Hero: Borussia Dortmund Our Vision Is to Become a Partner! Players come and go, in soccer and companies. But with sound communication, the brand persists, and customers remain fans. And so Christian's...
Hero Lisa Hütteroth
Lisa Hütteroth Position: Head of CRM at Friendsurance Childhood Hero: Indiana Jones Approach needs, goals, frustrations, and motivations... Adventures at historic sites, that's what Indiana Jones stands for. The archaeologist and expert on the occult has fascinated...
Hero Florian Bonnet
Florian Bonnet Position: Head of CRM at HelloFresh Childhood Hero: Albert Einstein There Are No Crazy Ideas! There are no crazy ideas if you are ambitious enough to realize them. That is the main lesson Florian learned from his childhood hero Albert Einstein. The most...
CRM Heroes
Cross-channel CRM and marketing require not only the right data and tools but also the right people. We call them heroes. Customers Need Heroes CRM and marketing should not be about tools, but about strategies, crazy ideas, and the creative minds behind them. In our...